Additional sources and materials
Danilov-Danil'yan V.I. (2007): Voda – strategicheskij faktor razvitiya ehkonomiki Rossii // Vestnik Rossijskoj akademii nauk. № 2.
Dzhuran D. (1999): Dva veka kachestva // Evropejskoe kachestvo. T. 6. № 2.
Charles Ch.J. et al. (2002): Does ISO 9000 certification pay? // ISO Management Systems. № 5.
Donald W.B. (2002): The Certified Quality Engineer Handbook. N.Y.: ASQ Quality Press.
George M.L. (2002): Lean Six Sigma: Combining Six Sigma Quality with Lean Speed. N.Y.: ASQ Quality Press.
George M.L. (2003): Lean Six Sigma for Service. How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions. N.Y.: McGrawHill Co.
Levinson W.A., Rerick R.A. (2002): Lean Enterprise: A Synergistic Approach to Minimizing Waste. N.Y.: ASQ Quality Press.
Tapping D., Luster T., Shaker T. (2002): Value Stream Management: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements. N.Y.: Productivity Press.
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